What trigger conditions and actions are available for customers on the Essential plan?

Question

What trigger conditions and actions are available for customers on the Essential plan?

Answer

On the Essential plan, customers are limited to conditions and actions that are present in the default triggers.

The conditions are as follows:

• Status
• Assignee
• Requester
• Ticket
• Privacy
• Comment
• Current User

The available actions are as follows:

• Email user

For more information on the default triggers, see the article: About the Support default triggers.

For more information on the other conditions and actions that are available, see the article: Trigger conditions and actions reference.