Question

I need my apps to make more calls to the Zendesk API per minute. How can I increase my API rate limit?

Answer 

You can increase the Zendesk API rate limit per minute for your plan in two different ways:

  • Upgrade your Support subscription to a higher pricing plan. 
  • If you are on the Zendesk Suite Growth plan and above, purchase the High volume API add on. This feature increases your rate limit to 2500 requests per minute.

To learn more about the different add-ons Zendesk offers, see the article: About Zendesk Suite add-ons.

Note: Monitor your use of the API with the API Usage dashboard and verify if possible rate limits are reached.
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