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How can I migrate information from another platform into Zendesk?

Claire Miller
  • Edited
Zendesk Customer Care

Question

I have information on another platform or ticketing system that I would like to migrate to Zendesk. How do I do this?

Answer

While not everything can be migrated into Zendesk through the user interface, there are a variety of resources and features that you can utilize to import information. See below for a list of resources to import each type of information.

Tickets

  • The most direct way to import external tickets is through the Core API: Ticket Import. This method requires you to create and make API calls to import external ticket data.
  • If you do not feel comfortable using the API, check the Zendesk Marketplace for third-party apps that might be able to assist with this process.

Users

Organizations

Articles and other help center content

The Zendesk Partners are also available to help you with importing information into your account.

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3 Comments

  • Natalia Tomchyshyn

    For an automated migration from any other platform or CSV file to Zendesk, be sure to check Help Desk Migration. This a certified Zendesk partner that offers a fast data standard and custom fields transfer, mapping option, and free demo to test the service.

    0
  • Sarah Seiwert

    Does this also apply for migrations from one Zendesk instance to another, or is there a simpler way to make this happen without API integrations? I'm looking to consolidate Zendesks due to a company acquisition. 

    0
  • Natalia Tomchyshyn
    • Edited

    Hi Sarah Seiwert, 

    up to my knowledge, using Help Desk Migration is one of the easiest ways to consolidate two Zendesk accounts. The service has a handful of successful Zendesk account merging, you can test it for free with handpicked data.

    0

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