Question
I have information on another platform or ticketing system that I would like to migrate to Zendesk. How do I do this?
Answer
While not everything can be migrated into Zendesk through the user interface, there are a variety of resources and features that you can utilize to import information.
Tickets
- Core API: Ticket Import
- If you do not feel comfortable using the API, check the Zendesk Marketplace for third-party apps that might be able to assist with this process.
Users
Organizations
Articles
Our Zendesk Partners are also available to help you with importing information into your account.
1 Comments
For an automated migration from any other platform or CSV file to Zendesk, be sure to check Help Desk Migration. This a certified Zendesk partner that offers a fast data standard and custom fields transfer, mapping option, and free demo to test the service.
Please sign in to leave a comment.