I have information on another platform or ticketing system that I would like to migrate to Zendesk. How do I do this?
While not everything can be migrated into Zendesk through the user interface, there are a variety of resources and features that you can utilize to import information. See below for a list of resources to import each type of information.
- The most direct way to import external tickets is through the Core API: Ticket Import. This method requires you to create and make API calls to import external ticket data.
- If you do not feel comfortable using the API, check the Zendesk Marketplace for third-party apps that might be able to assist with this process.
Articles and other help center content
The Zendesk Partners are also available to help you with importing information into your account.