How can I update my Zendesk subscription to change plans, change billing frequency, add products, or add and remove agents?
Only the account owner has access to manage the subscription settings. For detailed instructions on updating your plan subscriptions, see the section: Changing plan subscriptions.
Note: You can only downgrade a plan upon renewal. If you are currently in the middle of a billing cycle, you may schedule a decrease in your agent count or downgrade your plan type to take effect on your next renewal date. However, the system only renders these changes after the renewal date. For more information, see the article: Why did my subscription change not go into effect immediately?
I bought a package from your support service for $ 120 per year. I want to upgrade my chat package as it is not enough. In the payment section, the $ 120 part for the support package is again added to the price. Will it be charged again when I buy a chat package? Can you give information about this subject? I need an urgent package.
You'll only be charged the difference when upgrading your Chat plan. The amount you see for the Support package is just the yearly charge being shown but you shouldn't be charged again for Support.
I hope this clears up any confusion!
I need help.
We are about to merge two accounts together.
We have one account with an enterprise subscription paid yearly and another account with 15 teams licenses paid monthly. Now I do need 5 enterprise licenses billed yearly. How can I handle this? I already tried to call you and also left a mail.
Please help me out here, as the merge should happen on April 1st.
It looks like we now have an open ticket with you regarding your billing questions which has now been assigned over to your account manager. They will follow up with you soon to get this taken care of.
Please sign in to leave a comment.