The audit log shows various changes in your Zendesk since the account was created. It saves a record of these changes indefinitely, and you can view the entire change history. You can view the audit log in Admin Center, or via the Support API
This article contains the following sections:
About audit log changes
The audit log shows changes to account information and settings, users, apps, web widget, business rules, tickets, and organizations. For each entry in the audit log, the following information is included:
|Time||Time and date the event occurred.|
|Actor||User who caused the event|
|IP address||IP address of the user who caused the event|
|Item||Object changed by the actor|
|Type||Type of action for the event (Created, Updated, Deleted, Exported, or Sign in)|
|Activity||Details about the event|
In the Zendesk API and Zendesk Support, audit log timestamps appear in Coordinated Universal Time (UTC). In Admin Center, audit log timestamps are shown in your account's time zone. See Setting your account's time. If you are unsure of what time audit log is using, hover your mouse pointer over the information icon in the Time column heading.
Viewing the audit log in Admin Center
Filtering the audit log
The audit log can be filtered by data, actor, or type.
To filter the audit log
- In Admin Center, click the Account icon () in the sidebar, then select Audit log > Audit log.
- Click the Time column to sort the entries by date.
- To filter the entries, click Filter, and then add your filter criteria. Click Start date and End date to set a date range, enter a name in the Actor field to filter by the people or system responsible for the activities, or select one or more Type of activity.
By default, the filter date range is set to the last 12 weeks.
- Click Apply filters.
Exporting the audit log
When necessary, you can export a CSV formatted copy of the audit log. If you filter the list before starting the export, the CSV file is also filtered this way. The exported copy is emailed to your primary Zendesk email address.
To export a copy of the audit log