Viewing the audit log for changes

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  • Dave Dyson
    Hi CJ, I see you've responded with a couple items of feedback in the Audit log - We want your feedback! thread -- that'd be the best place for this feedback as well. Thanks!
  • Katie Rosenhamer McCormick

    Does the Audit Log show changes made to reports or dashboards in Explore?

    We're preparing to train some new Editors and it would be helpful if we could see what they changed in a particular report or dashboard for troubleshooting purposes. 

  • CJ Johnson

    Katie Rosenhamer McCormick It does not, you can upvote the feature request for it here though:

  • Jacob Hill

    Hello! Is there a way to offload the audit logs to a SIEM, specifically Azure Sentinel?

  • besimple


    I'm using the Audits API to fetch some data from the "history".

    But, when a ticket is created from the WhatsApp channel the "history" field is empty.

    I expected to find at least the first message from the customer who contacted the helpcenter via WhatsApp.

    It seems that the conversation data is added to the history only after the agent modifies the ticket, is correct? is this the correct behavior?



  • Andrew Lundy

    I don't see the Audit Log option anywhere in Zendesk Admin. (I am the account owner).

  • Dwight Bussman
    Zendesk Customer Care

    HeyO Andrew Lundy - that option will only appear in accounts on our Enterprise plan. If your account has that plan-level and you're still not seeing it, please contact support to look into that more closely.

  • Kim Dickey

    I see that the audit log tracks when a help center is *deactivated* but not when it is activated, which is the information I'm trying to find out. Is there any way to track down this information or am I missing it as an event not tracked under the "Brand" type? 

  • Max McCal
    Zendesk Product Manager

    Kim Dickey – Guide events are something we're focussed on this year. While we don't currently track Help Center activations and deactivations, you will start to see them in Q2 of this year. 


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