Installing and using the Proactive Tickets app

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  • Jacek Czerniecki

    @... while I create a proactive ticket I use a macro, macro sends a message to a requester, but the message comes broken, containing html tags:

    while I apply this macro directly from a ticket all is good, do you know what could be an issue of this?

    Maybe this plugin for proactive tickets (that allows macros while we create proactive ticket) is broken? I tried everything and I have no idea what is wrong, thanks in advance for any advice,

    Best regards,



  • Ariane Frances dela Cruz

    Hi Jacek, 

    I'd like to dig deeper into this behaviour and I'll be creating a ticket for you, please expect an email shortly. 


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