About the Customers (end users) page

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38 Comments

  • Shehryar Khaliq Lodhi

    Hello everyone !

    can we like restrict specific agents from viewing the people's button ?

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  • Pratishtha Nahata
    Zendesk Product Manager

    Hi Shehryar Khaliq Lodhi - at the moment, this page can be restricted for custom roles, by changing permissions found under Admin > People > Roles > Role and unchecking the "view user profile lists" checkbox and saving changes to the role.



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  • Shehryar Khaliq Lodhi

    like this will be for all the agents or do I need to specify a separate role for every agent and then?

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  • Mikael H

    It would be great to be able to sort users in date of last login. It's really hard to administrate 250 users with the current tools available from Zendesk.

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  • Pratishtha Nahata
    Zendesk Product Manager

    Hi Mikael H - Thanks for the feedback, I want to clarify - when you say "sort users by date of last login" - are you looking for this information for end users or for agent users?

     

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  • Mikael H

    Hi Pratishta,
    Yes, it's for agent users. I can see now that I left that information out.

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  • Pratishtha Nahata
    Zendesk Product Manager

    Hi Mikael H - thanks for clarifying, the agent users are now on the new Team Member page, I'll let Tom Dupuche our PM for Team Member management answer your question

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  • Heather Rommel
    Community Moderator
    The Product Manager Whisperer - 2021

    Hi Pratishtha Nahata,

    I am in the middle of trying to get a list of users for a few Orgs. As a result of this, I would like to request that we be able to filter:

    1. By Organization(s) whether primary or not

    2. By a User Field (standard and custom)

    3. By status (verified, suspended, etc)

    And also to be able to add/remove different columns prior to export:

    1. User Fields (standard and custom)

    2. Primary Organization

    3. All organizations the user belongs to

    4. Created at

    5. Last login

    6. Access (can view Org's tickets, only their own tickets, etc)

     

    Thank you for considering!!

     

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