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Changing the default group for your account or a team member



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Amy Malka

Zendesk Documentation Team

Edited Jun 21, 2024


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5 comments

Thank you for posting this!

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This article is outdated. You have the change the team member's default group from their profile in Support, not Admin Center.

Click path: Admin Center > Team > Team members > Click team member's name > Click Manage in Support (top right corner) > New window opens in Support where you can edit the default group

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Jennifer Rowe

Zendesk Documentation Team

Thanks, Kaitlyn Mace!

We will update the article to specify that you need to open the profile in Support to change the default group. 

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Is there a way to remove a default group from the account once one is set?  Our diverse workflows means there's no true group that everyone should be in.

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Is there a delay in this? I am trying to change someone's group for WFM and to ensure they are in the correct group for scheduling but they are not appearing where they should

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