Testing changes in your standard sandbox

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17 Comments

  • Kim Nylander

    @... It would be great to see that article you liked to. Unfortunately, I get an error message that says I don't have permission. 

    Is there any update on being able to deploy from Sandbox to Production? 

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  • Dave Dyson
    Zendesk Community Manager

    Hi Kim –

    I've updated the link in Jessie's earlier comment, as it was pointing to an older post that had been archived. Here's where to add your use case: Need functionality to move changes from Sandbox to Production

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  • Kim Nylander

    @... Thank you! Much appreciated. 

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  • Charlie

    Hey @..., I don't seem to have permission to view the product feedback page - any idea why?

    We're preparing to refresh our sandbox now, and it's a big headache - a refresh option that would refresh business rules and ticket behavior settings without wiping URL, API tokens, OAuth clients, and all of these other things that various testing integrations depend on would really be great.

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  • Dave Dyson
    Zendesk Community Manager

    Hi Charlie, we often will archive old product feedback threads that haven't had any comments recently. I've un-archived it, so now's your chance! The link should work again.

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  • Nathania

    Our team is using Sandbox to build out a chatbot. We've been able to create an API client in the production environment but when we created a new sandbox the API client is not copied over.

    How can we use API in a Sandbox setting? Does the API not copy over or function in Sandbox?

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  • Eric Nelson
    Zendesk Developer Advocacy

    Hey Nathania,

    When you're referring to an 'api client' are you referring to an api token or the ZAFClient?

    Appreciate the clarification!

    Have a wonderful day!

    Eric Nelson | Manager - Developer Advocacy

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  • Oscar Alberto Guzman Mendoza

    Hello! I have an enterprise account and I just created a sandbox. The problem that I saw was that I wasn't able to access to Ticket Fields because that option doesn't appear. I know there are limitations, but if we want to replicate the same ticket structure, how I can do it?

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  • Rachel DeHoyos

    Can I test out the Zendesk community in the standard sandbox?

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  • Cheeny Aban
    Zendesk Customer Care
    Hi Rachel, 

    Yes, you can create a Guide community page on your Sandbox account. 
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  • Matt Farrington-Smith

    Hi Cheeny Aban - is there any way to stop my fellow Admins receiving an email notification whenever I make changes to the Sandbox or create new test tickets etc?

    We are getting spammed A LOT (and I'm sure they are fed up of my updates!)

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  • Charles Gresula
    Zendesk Customer Care

    Hi Matt Farrington-Smith,

    Email notifications for ticket updates are controlled by the triggers.

    You can deactivate any triggers that have the action of Email user | assignee or Email group

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  • Eduardo Escobar

    Hello, I'm not seeing the "Sandbox" option in the admin site. Is there something I'm missing?

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  • Dave Dyson
    Zendesk Community Manager
    Hi Eduardo -
     
    The Standard Sandbox is available on the Support Enterprise plan (see the graphic at the top of this article) – here's information on upgrading: Viewing and managing plan subscriptions
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  • Jahn Bronilla

    I am trying to add Sandbox for our company and apparently it won't allow me and getting the below error for some reason.
    Tried Clearing Cache
    Tried Rebooting my device and internet
    Tried different browser but to no success

    Anyone that can help please?

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  • Brett Bowser
    Zendesk Community Manager
    Hey Jahn,

    That sounds like a potential bug and it looks like you have a ticket open with our Customer Care team to troubleshoot further. 

    They'll follow up with you shortly to get this all figured out :) 
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  • Jahn Bronilla

    Thank you Brett Bowser. Hope they can identify the issue and implement a fix on this the soonest time.

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