Configuring basic information for the Web Widget

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82 Comments

  • Pius John

    I changed the settings on the authentication tab from the admin settings.

     

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  • Dominic Watson

    I don't understand how Zendesk can release a chat widget without the ability to hide/show it and say 1 year ago that it's coming in weeks, then tell us 6 months ago that it's coming in 2 months and still not have it. It's such basic functionality that it could be coded and delivered in 15 minutes from your end.

    I've been forced to integrate Zendesk for clients for years and I've wanted to rip my face off each time I have to look at it. (I know it's not your directly your fault as you're just answering questions on this thread)

    Other workarounds are setting the zindex to 0, if anyone is after one, but who knows what other edge cases come with the new "modern version"

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  • System Admin

    Hi, does anyone else have the problem where the chat bubble(the one that pops before the user engages with the chat) appears with a tiny triangle in the wrong direction totally...

    image:

     

     

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  • Miranda Burford
    Zendesk Product Manager

    Hi System Admin,

    Thanks for your report!  This is a known issue to us and it's within our backlog to address.  Unfortunately, I can't provide a concrete timeline but it will be rectified as soon as possible.

    Thanks again,

    - Miranda.

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  • System Admin

    Hi Miranda Burford,

    Thanks for the replay, 

    Really disappointed with the answer .. a tiny CSS change will fix it, 

    the funny thing is that when I change the chat position to the opposite the bubble changes too, so the only thing needs to be done is to replace design in both directions...

     

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  • Miranda Burford
    Zendesk Product Manager

    Hi System Admin,

    I understand your frustration.  Whilst it seems like a really small thing, there is more involved than just a tiny CSS change (browser testing, etc).  We'll do our best to try and prioritise this as quickly as possible.  

    Thanks again!

    - Miranda.

     

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  • Amie

    Miranda Burford Any word on the ability to hide/show the widget? I don't see it on the Productboard page under either "Under Consideration" or "In Progress". Is this no longer planned? We cannot use Messaging till this is available, so if its no longer in the roadmap, we'll need to opt for a competitor.

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  • Michael Smith

    For us, too, we need the ability to hide/show the widget in Javascript as we were able to with the previous version of the SDK. We want to launch it from a sidebar where we already have various support and learning resources - so we need to suppress the default launcher entirely, as it just gets in the way and looks clunky.

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  • Shayan Moussawi

    Amie  Michael Smith 

    We are also looking for that functionality. I managed to get the Web Widget to show/hide by setting its z-Index value,  is there anything that would speak against using this method?

    zE('messenger:set', 'zIndex', -9999);
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  • Sawako Kubo

    Does anyone know how to change the chat widget icon and the widget window size? The icon and some parts of our product GUI overlap, so we would like to change the size.

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  • Greg Katechis
    Zendesk Developer Advocacy

    Hi Sawako! You won't be to change the icon or the size of the window. If you'd like to prevent overlap, you will need to use the zIndex API.

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  • Miranda Burford
    Zendesk Product Manager

    Hi Sawako Kubo,

    Out of interest, what would you like to change the launcher icon to?  Eg: Your business logo, another icon, etc.  This is something that we are considering in the future so it would be helpful to know some additional information.

    Thanks,

    - Miranda.

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  • Miranda Burford
    Zendesk Product Manager

    Hi Michael Smith & Amie Barder,

    Yes, supporting custom launchers is still on our roadmap (a little delayed so apologies).  This will work a little differently to what we have available within Web Widget (Classic) today but it's on our roadmap for Q3 2022.  We will be introducing a new Admin setting to hide the launcher and then you'll be able to use our existing open & close APIs to decide when to show and hide the launcher.

    Stay tuned!  More to come on that soon.

    - Miranda.

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  • Sawako Kubo

    Thank you Greg Katechis

    I'll share the API documentation with our tech team. 

    Miranda Burford

    We are okay with the default icon design, but if it's possible to change the icon, we'd like to change it to our chatbot mascot. Also, we'd like to change the bot icon which shows up in the widget window.

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  • Miranda Burford
    Zendesk Product Manager

    Sawako Kubo, that's helpful to know.  Thanks!  

    If you're using messaging without Flow Builder, then it's possible to use your business logo (via the Web Widget header image) to replace the bot avatar.  If you're using Flow Builder, unfortunately, it isn't possible to change the bot avatar at the moment but this is something that is being considered for the future.

    - Miranda.

     

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  • Sawako Kubo

    Miranda Burford

    Thank you for your reply. We are using Flow Builder...

    We are looking forward to hearing further updates!

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  • Miranda Burford
    Zendesk Product Manager

    Hi Michael Smith & Amie Barder,

    Just in case you missed the announcement, we now support custom launchers within the messaging Web Widget.  Up until now, we offered square & circle launcher shapes within the Admin Center.  Customers can also choose the ‘Custom launcher’ option.  From there, they can decide where the Web Widget is triggered from on their website (whether that be from an image or navigational item) and implement our simple APIs to open (& close) the widget (plus show any unread message notifications), as needed.

    - Miranda.

     

     

     

     

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  • Hai Nguyen Duc

    How to move the icon position: right and bottom in this case?

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  • Eric Nelson
    Zendesk Developer Advocacy
    Hey Hai,

    This can be changed from the style tab of the settings. You'll see a section called "position" where you can change it to the bottom right.
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  • Hai Nguyen Duc

    hi Eric Nelson,

    I can see that setting. I can set it to bottom right. Now is it possible to move up a little bit? Do we have an api or some way to do that?

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  • Miranda Burford
    Zendesk Product Manager

    Hi Hai Nguyen Duc,

    Now is it possible to move up a little bit? Do we have an api or some way to do that?

    Unfortunately, we don't have an offset API available within messaging (to match what we have within Web Widget (Classic)).  This is something that we are considering in the future though so you will have full control over where the launcher & widget are positioned on the page.

    Thanks for your suggestion!

    - Miranda.

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  • 堀将記

    hi.

    Can you translate the red frame?
    I found that I can translate the message with auto-translation and `zE('messenger:set', 'locale', "your language")`, but the red frame part remains in the default language.

     

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