Configuring basic information for the Web Widget

Return to top


  • Sheryar Shirazi

    how can we add a support faq in this new Web messenger SDK?

  • Taylor Schmidt

    Is it possible to have the Web Messenger load via API Launcher on some pages, but as a circle/square beacon on others? For instance, we would like the circle widget to appear in our Help Center, but to load Messenger via API in our main application.

  • Mark L

    The programmatic offset has been requested several times over the past few years in this thread. Do we have any timelines on when this will arrive? We need to programmatically set the vertical offset on a select few pages, since otherwise, the new zendesk messenger widget will block our UI.

  • Sabra
    Zendesk Customer Care

    Sheryar Shirazi - With this Web Widget, you can customize the flow of the conversation using by customizing a Bot. This Bot can be configured to present Support FAQs. For more information on this, check out this article: Bot and Flow Builder resources

    Taylor Schmidt - all our currently available APIs for the Web Widget can be found here: I'd recommend checking this out to see if it meets your needs, especially the show/hide/open/close options. 

    Mark L - We are working on adding more APIs, and you can check out our Changelog to quickly see what has been added recently. At this time, we don't have an ETA on for offset. 

  • Vi Luu

    I'm upgrading from The Support to The Zendesk Suite but cann't find  Messaging and social under Channel menu.


  • Gabriel Manlapig
    Zendesk Customer Care
    Hi Vi,

    For reference, please see below Prerequisites to activate messaging:
    This information may also be noteworthy to you and is found: Why can't I migrate to messaging?

    I hope these information helps!
  • Robert Campbell

    Is there still not a way to 1) allow the customer to choose chat or contact form or 2) provide contact form in off-hours or to customers who's service plan does not provide chat? If I need these 2 functions,  I should be using the Classic widget, correct? And on that note, the Classic widget configurator tool does not seem to provide realtime previews. 

  • Mike dela Rosa
    Zendesk Customer Care
    Hi Robert! If you need the contact form feature, that would be possible for the Classic widget only.

Please sign in to leave a comment.

Powered by Zendesk