Note: Guide customers who are not on a Suite plan must also have Zendesk Support and Zendesk Chat to use this feature.
Allow your end users to initiate chat sessions with agents through your help center.
Zendesk Chat is displayed in your help center through the Web Widget. You must first enable live chat in the Web Widget (Classic), then add it to the help center.
To include Chat in your help center
- Click the Admin icon () in the sidebar and then navigate to Channels > Web Widget (Classic).
- Click the Chat toggle to enable Chat.
- Click the Setup tab, then click the Add to Help Center toggle.
- Click Save.
The following links provide more information on other aspects of configuring Chat, and working with the Web Widget (Classic):
Hi Jennifer Rowe - just wondering why we dont have Web Widget (Classic) in our Sandbox? We only have the Mobile SDK.
Will be doing some testing for Chat Web Widget but can't enable it since I can't see it in Admin Centre.
NOTE: Web Widget Classic is available in production.
Hope you can check and let me know how to have this in Sandbox.
I'd recommend chatting in with our Customer Care team so they can look into your Sandbox account with you. It's possible that we need to enable a setting on the backend to get you up and running. More information on contacting our Customer Care team here: Contacting Zendesk Customer Support
Let me know if you have any other questions in the meantime.
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