Generating a HAR file for troubleshooting

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  • Brian Peters
    1. Once you have reproduced the issue, right-click anywhere on the grid of network requests, select Save as HAR with Content, and save the file to your computer.

    These instructions need to be updated. You cannot right-click to download. There is a specific download button in Chrome. 

  • Brett Bowser
    Zendesk Community Manager

    Hey Brian,

    Thanks for taking the time to share this with us! I'll pass this feedback along to our documentation team so they can get this article updated.


  • Nova Dawn
    Zendesk Documentation Team

    Cheers Brett, I have updated the article accordingly :)

  • Dae Kim

    Hi Zendesk support team.  We were recently asked to produce a HAR file for troubleshooting.  Can you please tell me what data is being captured in a HAR file?  I would like to understand this before sending this file to you.

  • Tudor-George Pascu
    Zendesk Customer Care

    Hi Dae,


    Thank you for contacting Zendesk Support! I'm George from the Advocacy Team and I will be pleased to help you with this 

    HAR (HTTP Archive Format) is a JSON archive file format that stores session data over many browsers (IE, Firefox, Chrome, Safari, etc.) between client and server. In the network environment, when the communication between the sender and the receiver occurs, HAR contains HTTP response and request headers.

    HAR files can contain sensitive data, so make sure you store these files securely. We from Zendesk are compromised to store the data that you will be sending to us. If If you wish please have a look at our Privacy policy regarding our customers data safe.

    HAR file are used to inspect what is happening behind the scenes of your browser. More specifically, it has all the details about operations your browser performed. It includes information like requests made, response times, response status code etc. What is more significant it also includes sensitive data that should not be shared with untrusted parties. That is why you should only share your HAR files with Auth0 employees.

    I will tentatively solve this ticket for now as this information should assist you with your query. However don't hesitate to reply to this email if you have any further follow up questions or queries.

    Have a great day!


  • William Grote

    Where is the specific download button in Chrome?

  • Dave Dyson
    Hi William –
    It's possible that Chrome has changed its UI for this since this article was written. Look for the down arrow in the same row as the Preserve log checkbox (the tooltip for the arrow will say "Export HAR..." if you hover your cursor over it):

    I'll contact our docs team to get this updated (and to fix the broken image later in the article).
  • William Grote

    Thanks Dave


    That did the trick!



  • Dave Dyson
    Glad I could help, William!
  • Dheeraj Giroti

    Hi , Facing Few issue with Mobile Messaging , trying to contact the customer support , but no resolution till now even no ETA for same has been provided.

    Issues - 1. Bot responses being added on top of your first reply and not giving the option to continue - Android 11 Samsung

    2. Crash For Android 12 via selecting image from Camera from Zendesk AttachmentActivity


    Caused by java.lang.IllegalArgumentException
    Couldn't find meta-data for provider with authority com.zendesk.native_messaging.fileprovider
    androidx.core.content.FileProvider.parsePathStrategy (

    androidx.core.content.FileProvider.getUriForFile ( (AttachmentActivity.kt:220) 


  • rassalas

    So I downloaded the HAR file and am wondering what is a good app for viewing it?  Libre Calc has troble with it.  any suggestions?

  • Anne Ronalter
    Zendesk Customer Care
    Hello Rassalas,

    on the MacBook, you can open a HAR file with TextEdit.


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