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4 Comments

  • stutee

    Hi, 

    I am looking to integrate NPS feedback/comments we received from customers back to slack channel. Is that possible to achieve?

    0
  • Ahn Letran
    Zendesk Customer Care

    Hey, Stutee!

    Thanks for following this thread!

    Sadly, the integration of NPS surveys into Slack isn't an option yet. I understand this is not the answer you were hoping for, but you can up-vote this post and add your detailed use-case to the conversation. Threads with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.

    Cheers!

    Ahn L. | Customer Support Advocate

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  • Robert Randolph

    Is there a way to send NPS survey's to users upon ticket close? I'd like to use NPS instead of the satisfaction survey when a ticket is closed.

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  • Dave Dyson
    Zendesk Community Manager
    Hi Robert,
     
    Zendesk's NPS functionality isn't designed to be sent when a ticket is solved, so you'd need to use a third-party tool for that. Some options that integrate with Zendesk can be found in our Apps Marketplace. Hope that helps!
    0

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