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  • stutee


    I am looking to integrate NPS feedback/comments we received from customers back to slack channel. Is that possible to achieve?

  • Ahn Letran
    Zendesk Customer Care

    Hey, Stutee!

    Thanks for following this thread!

    Sadly, the integration of NPS surveys into Slack isn't an option yet. I understand this is not the answer you were hoping for, but you can up-vote this post and add your detailed use-case to the conversation. Threads with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.


    Ahn L. | Customer Support Advocate

  • Robert Randolph

    Is there a way to send NPS survey's to users upon ticket close? I'd like to use NPS instead of the satisfaction survey when a ticket is closed.

  • Dave Dyson
    Hi Robert,
    Zendesk's NPS functionality isn't designed to be sent when a ticket is solved, so you'd need to use a third-party tool for that. Some options that integrate with Zendesk can be found in our Apps Marketplace. Hope that helps!
  • Ilaria Vilardi

    Hello! Some of my colleagues with Admin role like me cannot see the NPS option when they go to the Reporting tab in Zendesk, while I can see it. How could we troubleshoot this? 

  • Dane
    Zendesk Engineering

    Hi Ilaria Vilardi,

    Due to the nature of this concern, I'll create a ticket for you. Please wait for my update via email and let's continue our conversation there.


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