Insights tag reporting: Showing which other tags are present with one specified tag

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  • Erin Porvaznik

    This is exactly what I would like to now achieve with Explore. Is this possible?

  • Gab Guinto
    Zendesk Customer Care

    Hi Erin,

    Yes, this is possible in Explore. First, create a custom metric using the INCLUDES function (see Finding tickets containing a tag). You can use this metric so that your report will only display tickets with that specific tag; you can then add the Ticket tags attribute as slicer under Columns or Rows to see the other tags added to these tickets.


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