Streamline your help center request form with pre-filled fields

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  • Steve H

    Very Nice! Thank you for including the video explainer also! 

  • Lila Kingsley

    FYI for folks since I had to go through a few articles to find this out:  this functionality requires templating API v2 which was released in early 2020.  Details about v2 (including how to tell which version you're using) can be found here.  Also be aware that v2 will require changes if you are currently using jQuery in v1.

  • Albert Vega

    Fantastic.... Thank you for this! Curious, what application are you using to draw on the screen during the presentation?

  • Rayelle Matthews

    Hello! is it possible to pre-fill a field and not form? Essentially I would like the link to open with no form selected but pre-populate one of the fields. 

  • Remi Saumet
    Zendesk Customer Care

    Hello Rayelle Matthews,

    Thank you for your post.

    Yes, you can prefill a value of a field only as this parameter will be carried on in your navigation URL, but in order for this value to populate, the field needs to be part of the form.

    • Here is an example below : 

    I set the value of my Custom Ticket Field through the URL parameter as such : 

    tf_1500016098602=My Text

    Complete URL : Text

    Then when I navigate to this URL, if one of the form that I open, contains this Field, then the value will be populated in the text input field related.

    Here is a "live" example : 



    As you can see, my "TF" (Ticket Field) parameter and its value are carried over in the URL when changing the Form ID (see URL changing).

    Hope this clarifies it, have a great rest of your day!

    Best regards,

  • Johnny J

    Remi Saumet Hi there, can we lock or gray out the prefilled field? We do not want users to see other options. Thanks.


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