Managing content blocks in articles

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8 Comments

  • Cailee Rye

    Hi! We are super excited about this feature.

    We have run into an issue though! When updated a content block, our understanding is that all articles would automatically update. While this is true, all of the articles with the content block in them are moved to "In Progress" and we must then go to every single article and publish the update. 

    This really seems to defeat the benefit of having a content block in articles to save time. Is there an update coming for this??

    1
  • Katarzyna Karpinska
    Zendesk Product Manager

    Hi Caillee, 
    I'm happy to hear that you are excited about the content blocks' functionality.

    As you rightly observed at the moment content blocks are closely following article publishing workflow, which means that if they are updated the articles that contain them move to "In progress" state and have to be republished for the change to be visible in Help Center. Hopefully, the recent addition of a content block list allows to easily see the articles that blocks are being placed in, the bulk publishing in the article list should also make the task of republishing slightly easier.

    In the future, we plan to separate content block and article publishing workflows so that the changes in the blocks won't be impacting the states the articles are in. We will start working on it as one of the first improvements after the content blocks launch.

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  • Darcy Peters

    Do you have any word on when you might add images, by chance? I've started creating part 1, part 2, etc. of content blocks with the same subject so I can insert images in between. Since there's no notes functionality, I'm having to remember which images go where. 

    I really look forward to a potential addition!

    2
  • Katarzyna Karpinska
    Zendesk Product Manager

    Hi Darcy Peters

    We'll start working on adding images to Content Blocks at the beginning of 2022!

    2
  • Anna

    Hi guys,

    This is a great feature; however I was under the impression that once we edited the content block, it would update and publish across all Knowledge Bases. As mentioned by Cailee, all of the articles with the content block in them are moved to "In Progress" and we must then go to every single article and publish the update. 

    This defeats the purpose of streamlining the content. As someone who runs 25 Knowledge Bases, it would be great if we could develop a function to "update and publish" all in one go.

    Can you let us know when something like this will be rolled out?

    Thanks!

     

    3
  • Katarzyna Karpinska
    Zendesk Product Manager

    Hi, 

    Solving this problem is definitely on our minds, but unfortunately, I don't have any timelines just yet. 

    1
  • Jordan Dayton

    Are there any plans to allow us to create raw html or "source code" content, which is currently available for articles? We use some custom HTML at the top of each of our articles to add some visual flair (for different types of articles. It would be nice to edit source code for these content blocks.

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  • Katarzyna Karpinska
    Zendesk Product Manager

    Hi Jordan Dayton, We'll be working on adding the raw HTML view for Content blocks this quarter. If you are interested in our roadmap for Knowledge management it's available here.

    0

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