Managing content blocks in articles

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34 Comments

  • Lolu

    I know the article says agents and admins can edit content blocks but we should be able to restrict agents from editing content blocks. There are many articles where we have restricted agents from updating but allowing them to update the content blocks in those articles is a loop hole. Just as articles, we should be able to choose the permissions for the content blocks too Katarzyna Karpinska

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  • Katarzyna Karpinska
    Zendesk Product Manager

    Lolu, we should have an update in this area coming out in Q4'22.

     

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  • Jeff Stephenson

    We have over 200 different brands. How do I update a content block across these different brands so I do not need to manually publish each brand's specific article manually?

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  • Katarzyna Karpinska
    Zendesk Product Manager

    Jeff Stephenson, we are currently finalizing work on publishing content blocks directly to Help Center without impacting article status. We'll be launching very very soon. 

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