Content blocks let you create content that you can share between multiple articles. This is useful for content such as disclaimers or boilerplate text that you want to create once, maintain centrally, and reuse in multiple places.
The reusable content is stored in a content block, which exists independently from article content in the help center. You can use content blocks in any article that is enabled to use them. In this article, regular text refers to any article text that you create that is not in a content block.
Guide admins and agents with permission to update content blocks can edit and update content blocks. When you update a content block, it is automatically updated in the articles in which it is used without impacting the article status.
Agents and Guide admins can work with content blocks.
Enabling content blocks for new articles
To enable content blocks for new articles
- Create a new article.
- Click Save to activate the content block feature in your article.
You are ready to start reusing content.