Content blocks let you create content that you can share between multiple articles. This is useful for content such as disclaimers or boilerplate text that you want to create once, maintain centrally, and reuse in multiple places.
The reusable content is stored in a content block, which exists independently from article content in the help center. You can use content blocks in any article in your help center.
Guide admins and agents with permission to update content blocks can edit and update content blocks. When you update a content block, it is automatically updated in the articles in which it is used without impacting the article status.
Getting started with content blocks
When you are ready to begin using content blocks, see these articles for more information
about how to create and use content blocks in your articles.
37 Comments
For purposes, Content Blocks won't be useful until they can:
David Bjorgen
You've pretty much nailed the gaping holes.
Are images allowed in content blocks?
The most useful function of Content Blocks would be to allow us to permission various pieces of an article backed on client org/etc. Will/When will permissioning be supported
Hey team,
Is there currently a way to enable content blocks for all articles? Making more use of them but getting frustrated having to enable it each and every time.
Is there a way to automate finding repeated content that could appear as Content Blocks?
Is there a way to use content blocks in KC article templates?
we need to reuse contents accross several different sections and we are building articles with blocks. We have an issue with blocks because we simply cannot use them with image.
So at the moment we have no other solutions to copy-paste articles to put them in different categories and section and to maintain several different articles who are basically the same.
Is there a way around the block lack of image support ?
Will this feature be added soon ?
UPDATED:
I resolved this issue by using <div> instead. So, this gets around the issue (most likely Zendesk's "unsafe content" filtering):
<div class="alert alert-info">warning text here</div>
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I am trying to create a content block for a disclaimer we often put on articles. As part of the disclaimer text, I'm trying to use this HTML code:
<aside class="alert alert-info">warning text here</aside>
However, after I save the content block, I find that this HTML code isn't saved and replaced with <p></p>. And actually this seems to be the case with other HTML codes I try to save into a Content Block.
Is this a known issue? I know there's a similar issue with dynamic content. Please let me know if this is a known issue or if I'm doing something wrong, or if there is a workaround. Thanks
Jay Lee have you tried enabling the option to "Display unsafe content" in guide settings. Enabling this option has worked for me in keeping Zendesk from swapping out my completely valid code for "safer" code.
Only available for enterprise? This is an essential feature and expected functionality by most users in today's world even at a base tier of software.
We’re happy to announce the release of content blocks - a simple way to create, manage, and reuse content. A feature that we are gradually releasing to all our Enterprise customers. More information can be found here: Announcing content blocks, a simple way to create, manage, and reuse content
Hi David Bjorgen –
Thanks for your feedback above – for better visibility to our product team, would you mind posting this to our Feedback on Guide topic (ideally, using our Product Feedback Post Template to format your feedback)? That way others can upvote and comment on your idea. Thanks again!
Too bad this is only for Enterprise users. We use Professional and this would be a great feature for us. Any chance you will make this available for Professional too?
Hi
Any plans for making it possible to place content blocks in a table, or/and making a table to an content block?
I definitely agree with you on this one that it will be better if this can be enabled for all articles at once. However, that feature is not yet available. Would you mind posting your use case to our Feedback on Support topic? We have a template you can copy and use in your post. Thanks!
Hey Heather Firth,
The anchor element is likely being removed because it would be considered invalid markup. Can you try it with a closing tag and an href attribute i.e:
Edit: I've just become aware that the id attribute will be automatically removed from <a> tags when added manually via the content blocks code editor. I would suggest adding the id to the <h2> tag instead.
David Bjorgen
So glad you pointed this out. The rabbit hole of help articles led me to believe that you could use it across multiple Help Centers, so I upgraded my account, but quickly downgraded after reading your post. There really needs to be a solution that takes the work out of having to update the same information under multiple brands.
When will HTML be supported in content blocks? I agree with some in that it is a blocker for us as we use a lot of custom HTML elements within our articles.
we operate multiple brands so how can I include URL in the content blocks to be reused and directs user to the brand they are on?
Is there a place where you can go within guide to manage the content blocks? or do they need to be managed within an article?
Hello @...,
Please note that we, unfortunately, can not use content blocks in templates, because content blocks only integrate into articles themselves.
Have a great day and stay safe!
Does the article need to be published to 'Everyone' in order to be able to enable content blocks? I'm trying to test something in a content block but it's not giving me the option. I only see the option in articles that are published and visible to everyone.
Hello!
Is there now an ETA for using images in the content blocks feature? I also posted in your community.
Additionally, will the feature support videos and GIFs?
Is there a way to create or update content blocks via API?
I'm using bookmarks to show sections in a long article, but when I add a bookmark to a content block, it gets removed when I save it. Does anyone know how to do this?
My code is:
<h2><a id="title2"/>Title2</h2>
But once I save it, it removes the <a id="title2"/>
Hi! I was wondering has this feature being released yet or is still only EAP.
Looking forward to getting my hands on this new functionality! I know this is a long shot, but any chance we can use content blocks in Community posts?
As of the moment, we do not have any way to utilize (create & update) the Content Blocks via the Guide API at this time. I can imagine, it would be incredibly helpful.
I would recommend you to leave Feedback in our Community. Our Teams are frequently looking through the posts in order to get ideas on future additions to the Software. The more a votes a post gets, the higher the chance that the feature will be added in the future. Thank you!
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