Reusing content with content blocks

Content blocks let you create content that you can share between multiple articles. This is useful for content such as disclaimers or boilerplate text that you want to create once, maintain centrally, and reuse in multiple places.

The reusable content is stored in a content block, which exists independently from article content in the help center. You can use content blocks in any article that is enabled to use them. In this article, regular text refers to any article text that you create that is not in a content block.

Guide admins and agents with permission to update content blocks can edit and update content blocks. When you update a content block, it is automatically updated in the articles in which it is used without impacting the article status.

Agents and Guide admins can work with content blocks.

This article covers the following topics:

• Enabling content blocks for new articles
• Getting started with content blocks

Enabling content blocks for new articles

When you create a new article that does not already use content blocks, you must save the article to enable content blocks. Content blocks are automatically enabled for existing articles.

Note: When content blocks are enabled for an article, the internal article ID changes. The internal article ID is only visible in Guide admin and does not affect the external help center. The help center article ID does not change.

The Articles API has certain limitations if content blocks are enabled. See Help Center API limitations with content blocks.

To enable content blocks for new articles

1. Create a new article.
2. Click Save to activate the content block feature in your article.

   You are ready to start reusing content.

Getting started with content blocks

When you are ready to begin using content blocks, see these articles for more information about how to create and use content blocks in your articles.

• Creating and inserting reusable information with content blocks
• Editing content blocks
• Viewing the content blocks list
• Removing content blocks from articles and your help center