Current and upcoming Zendesk betas

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  • Nova Dawn
    Zendesk Documentation Team

    Adding new functionality to the Zendesk Agent Workspace!

    Knowledge in the Agent Workspace

    Agents can use content from your knowledge base, and community, to answer questions across tickets, chats, and social channels. This makes it a powerfully productive tool for agents to get information and answers that are relevant to the conversation they're engaging in - without having to leave the conversation or manage multiple browser tabs.

    Sign up for the Knowledge in the Agent Workspace EAP here.

  • Nova Dawn
    Zendesk Documentation Team

    WhatsApp for Sell

    New in! WhatsApp for Sell EAP

    WhatsApp is the most popular mobile messenger app worldwide, used by more than 1.5 billion people in over 180 countries. WhatsApp for Sell allows businesses and users of the WhatsApp messaging app to interact via Sunshine Conversation’s functionality within Sell.

    Sign up for the WhatsApp for Sell EAP here.

  • Jennifer Rowe
    Zendesk Documentation Team

    New EAP for Sell:

    Custom objects in Sell

    There are three native objects in Sell: Leads, Contacts, and Deals. However, it may be difficult to represent all of your business context using just those three objects. With Custom Objects, you can adjust Sell's data to your exact needs by defining new object types that are specific to your business, and link them to your Leads, Contacts, Deals.

    Sign up for the custom objects in Sell EAP

  • Erin O'Callaghan
    Zendesk Documentation Team

    New closed beta for Explore: 

    New Dashboard Builder

    This closed beta introduces the new Dashboard Builder, a redesigned and streamlined experience for creating dashboards within Explore. The new Dashboard Builder makes it easier and more intuitive to create dashboards that give you the insights you need to optimize your service channels.

    Learn more about the new Dashboard Builder closed beta

  • Lisa Kelly
    Zendesk Documentation Team

    New EAP for Support: 

    Resizing the Context Panel in Support

    This EAP enables functionality that allows agents to manually resize the width of the Context Panel in the Zendesk Agent Workspace. Resizing enables agents to get an expanded view of the Apps, Knowledge, and Customer Context sections in the panel.

    Sign up for the Context Panel Resizing EAP

  • Jacquelyn Brewer

    New EAP for Support and Messaging:

    New routing for tickets and messages by priority and agent availability

    Zendesk has a variety of ways to route tickets, but the new Routing EAP provides a way to route tickets and messaging conversations based on both ticket priority and the availability of agents. The result is that the most important work items are routed to the agents most available to resolve them quickly.

    Sign up for the routing early access program

  • Elizabeth Williams
    Zendesk Documentation Team

    NEW EAP for Guide:

    Help center search crawler

    The help center search crawler provides a way for search results to display links to relevant external content (such as webpages or blog posts) alongside help center results (such as articles, posts, and comments) when it is relevant to the query. 

    Until now, this functionality was made possible through the external content API, which required coding to implement. With the help center search crawler, you can now set up a crawler in a few clicks to achieve the same results with no coding.

    Sign up for the help center search crawler early access program


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