All Sell accounts need to be connected to the Zendesk platform by November 5, 2021.
Zendesk acquired Base CRM (Sell) back in September 2018. Connecting Legacy accounts to the Zendesk platform is a necessary step to fully integrate the Zendesk and original Sell systems, to enhance security and compliance, and so you can access the best of Zendesk.
This announcement answers the following questions:
- Who is impacted?
- My Sell account is not yet connected to the Zendesk platform, what should I do?
- Benefits of connecting to Zendesk
- What happens if I take no action?
Who is impacted?
If your Sell account was created before January 7, 2020 and you do not see the Zendesk Products icon () in the top right corner of your Sell account, that means you have a legacy Sell account and need to take action. If you do not have a legacy Sell account, you can ignore this announcement.
My Sell account is not yet connected to the Zendesk platform, what should I do?
A Sell Admin must connect your account to Zendesk. To connect your legacy Sell account to the Zendesk platform, follow the quick five minute process that takes less than five clicks.
To learn more connecting your legacy Sell account to Zendesk, see:
- Connecting your legacy Sell account to the Zendesk platform
- Legacy Sell account migration FAQs
- How do I connect my legacy Zendesk Sell account with an existing Zendesk Support if I am not the account owner?
Benefits of connecting to Zendesk
When you connect to the Zendesk platform, you will be able to:
Unlock the power of custom reporting with Zendesk Explore
Zendesk Explore is our reporting tool, designed to help you analyze, understand, and share your business information. Explore provides powerful, built-in reports that help you to view and analyze key information about your business. When you need reports that are tailored to your unique needs, you can use the tools in Explore to build your own. Explore also helps you to share and collaborate on reports containing your company information. You can share reports on a one-time, or on a recurring basis to anyone in your organization. By connecting to the Zendesk platform, all of your Sell accounts can access Zendesk Explore to better manage your business in a more powerful and efficient way.
Extend Sell and deeply integrate it with your business
Your Sell accounts gain free access to the Zendesk Marketplace, which has hundreds of apps and integrations for other Zendesk products, when connected to the Zendesk platform.
Enhanced account, security, and staff settings with Admin Center
Connecting to the Zendesk platform, means enhanced account ownership for Admins, security and authentication settings such as single sign-on (SSO) and two-factor account authentication, plus billing and subscription settings, and so much more, that are all powered by the Zendesk platform.
Access to new Zendesk features as they become available
You and your team can access all of the new Zendesk products and functionalities as they are released, by simply connecting to the Zendesk platform.
What happens if I take no action?
If a legacy Sell account is not connected to the Zendesk platform by November 5, 2021, we will begin connecting accounts in phases.
We’re here if you have any questions or need additional support in connecting your account to the Zendesk platform.