Hi everyone, hope you're have a great day! This week's digest includes tips on customizing your ticket form and organizing your triggers and automations; questions about how to prevent Google from indexing your help center, excluding a period of time from your reports in Explore, and on displaying an icon next to articles that include videos; and finally, a link to the recording of this week's event on what's new in Zendesk Sell. See you in the community!
Tips from Zendesk Users
Users regularly write tips, recipes, and tutorials to help each other out. If you have a tip you know others would find helpful, share it today with our Community. Here are a couple of tips you might find helpful:
How can I restrict Google from indexing my Help Center?
Patrick is looking for a way to remove article entries that are listed in Bing already similar to Google indexing. They applied the no-index tag but there are already some entries in the search index of Bing and need guidance on how to remove them.
Can I exclude a specific period of time from my report?
Tina would like to report on end of working day Yesterday to a specified hour today. They send out a daily report end of day each day however the previous days after hours are always missing.
Show Icon Based on a Label
Oren is trying to display a video icon next to article links for articles that contain embedded videos. For each article that has an embedded video, they created a label "video". Is there a way to have an if/else query for labels in the Category/Section pages that display article links?
Community Events & Zendesk Announcements
Previous Community Event
This week the community hosted an event on What's New with Zendesk Sell. Our panel of experts shared newer features in Zendesk Sell including updates to roles and permissions that can help with managing users and the improvements between Sell and Support. You can find a recording of this event on our community event homepage.
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