Can I have multiple TXT records configured on the same domain for multiple Zendesk accounts?

Question

I followed the steps in this article to verify my domain by adding a TXT record (a domain verification record) to my DNS server, but Zendesk DNS records are not set up correctly. 

If I manage multiple Zendesk accounts and use the same email domain for support addresses across those accounts, is it possible to have multiple TXT records configured on the same domain?

Answer

Yes. If you have multiple Zendesk accounts, you can add individual TXT records to your DNS server for each account that uses the same email domain.

Add a TXT record to your DNS server for each account that you manage. Each record has the same name (zendeskverification) but has a different corresponding value as the domain verification record value is unique for each Support account. 

Examining your TXT records

Manually inspect your TXT records to verify that they were correctly configured for each account using a DNS lookup tool. A popular tool is MxToolBox. Use the below lookup tool to review your TXT records:

• TXT Lookup

If you have set up multiple TXT records for each of your accounts, the lookup should look something like this: