Question
Is there a dark mode for Zendesk Support?
Answer
No, there is no native option for dark mode in Support. However, there are third-party extensions available for Google Chrome and Mozilla Firefox.
Is there a dark mode for Zendesk Support?
No, there is no native option for dark mode in Support. However, there are third-party extensions available for Google Chrome and Mozilla Firefox.
56 Comments
Wished this was something Zendesk supported in a native way.
This is an accessibility feature that should not be passed on to another service. I believe this is your responsibility to provide, especially now that this software is charging a subscription. (With incorrect spelling)
Asking people to use a random extension for their work is a security risk. You guys can do better.
@..., as of today, the "alternatives" you are providing require a monthly subscription to use.
I'm seeing the same thing as everyone else. The dark mode Chrome extension began asking to "Sing in with Google". The misspelling alone has me concerned about using this plugin.
Again, Zendesk has left core functionality to a third party and now it doesn't work. The same thing happened with a refresh plugin. It's time to switch to Freshdesk.
I second that. Dark Mode is so much easier on my eyes.
Please, please, please add Dark Mode as an option to this wonderful app. My eyes will forever be grateful.
Echoing the comments above.
It's surprising to see Zendesk, a company with over 5k employees that all use a web browser all day long, overlook basic accessibility functionality such as this. Not to mention pointing paying customers towards untrustworthy third-party browser plugins that default to having full access to all pages that you browse.
The benefits of Dark Mode are numerous: accessibility, style, visual hierarchy... the list goes on.
Here's a few links on the topic:
- E-commerce dark mode case study. Turn the lights off and enjoy the… | by Manuj Gosain | Bootcamp (uxdesign.cc)
- Dark Side of UI. Benefits of Dark Background (tubikstudio.com)
To me the question is "how is it that there isn't a native dark mode for Zendesk?" and right now it feels like it's been wilfully ignored.
Our agents are losing sight. Please add dark mode soon.
Chrome dark mode no longer works. We get constant updates that we do not ask for.
At least add dark mode. This is TOO BRIGHT!
[Gremlins-voice] BRIGHT LIGHT! BRIGHT LIGHT!
Just adding my 2 cents.
There's a reason why all big software products that were designed for prolonged use (IDE, graphical editors, operating systems (including mobile), e.t.c.) implement dark mode.
ZenDesk Support is definitely designed for prolonged use -- many tech support people use it all day from 9 to 17.
It's very unexpected and frankly surprising that dark theme hasn't been a priority for ZenDesk team for so many years.
I switched back to Dark Reader its not as clean as the zendesk extension but it does the job.
I have some sites I don't want in dark mode, so I use the site list section on the plugin and add the ones I do want in dark mode to inverted list only. That way the ones I have native dark mode it doesn't mess with.
+1 for dark mode
Will Martin
I agree. It looks like Dark Reader is the best free alternative to Zendesk Dark Mode Theme by growthdot.com at the moment.
Zendesk Dark Mode Theme by growthdot.com colors looked better, though. I hope Zendesk will add a dark mode similar to the Dark Mode theme by growthdot.com. It should've been done a long time ago.
Hey all, while the Dark Reader extension formerly had issues with ZenDesk in the reply area, this seems to now be fixed.
So now it works seamlessly with ZenDesk. I think it's the best Dark mode extension out there.
Check it out: https://chrome.google.com/webstore/detail/dark-reader/eimadpbcbfnmbkopoojfekhnkhdbieeh
For Firefox users: https://addons.mozilla.org/en-US/firefox/addon/darkreader/
Hi all, thank you for your feedback. We hear you! While I don't have any timeline to share on this at the moment, this has been a point of discussion for a while. I will come back with more information soon. Thanks again!
My eyes would thank you if you could add a native dark mode feature in Zendesk.
Hey ZD team, my eyes are loosing sight. Pls add a Dark Mode. Would be forever grateful.
Thanks
We don't want to be redirected to another tool. We want a native solution! This is going on for years already! It's ridiculous for a company as big as Zendesk to treat UX like that!
Really wish you could build this in. We do not wish to utilize 3rd party extensions. This functionality should be made available from Zendesk direct and not 3rd party vendors.
In the meantime, would the below help you all out?
(copied from https://www.pocket-lint.com/apps/news/google/149866-how-to-enable-dark-mode-for-google-chrome)
How to force dark mode for Chrome web content
Note: In Step 3 above, you'll see several options in the drop-down menu; they all work similarly, simply switching up the colour models available. You can test them all if you want. It boils down to your personal preference.
The lack of a native dark mode theme for Zendesk almost caused real problems for me today. I didn't realize I was posting in an internal note, due to Dark Reader's color inversion making the yellow background of the input box invisible. Luckily it was meant to be a public reply, so when the end user didn't respond for over an hour I reviewed the ticket and saw what I had done. Copying and pasting my intended response was not a problem.
But what if it had been the other way around? An internal note accidentally being posted as a public reply? Zendesk does not appear to give the option to retract public replies. If Zendesk had a proper dark mode theme (that I could then disable Dark Reader on our Zendesk portal), I wouldn't have made such a mistake.
Hi Aboud,
Thanks for bringing this issue to Tom's attention, and for your patience. We have, indeed, been working toward dark mode over the last few years. Behind the scenes, we've been modernizing the front end platform through Agent Workspace to enable us to be able to support dark mode. Thanks to some dedicated work in the last 18mo, it is approaching a point where we may (finally) be able to introduce dark mode in some areas of the product. The team is currently evaluating which parts of the product might be ready, and what the user experience might be like. We hope to have an update on that in the coming weeks. If a beta does become available, I'll be sure to post it here for anyone who would like to provide feedback or test the experience. In the meantime, if anyone would like to provide direct input and feedback into the possible approaches we're evaluating, please let me know and I'll be happy to connect you with the working team.
Andrey Resler couldn't agree more.
Will Martin see Amy Lee's comments above.
The Chrome extension you list now charges $2/mo per user.
I just contacted Zendesk's CEO on LinkedIn and sent him a link to this thread. Not sure if this would help, but hopefully, it will.
Just here to add my +1 to all the folks asking for a native dark mode. For folks who suffer from vertigo and extreme light sensitivity, this isn't just a "nice to have" — it's a health and accessibility issue. I hope Zendesk considers adding dark mode support soon!
I can't believe that a company like Zendesk still hasn't implemented a dark theme even after seeing how many people are waiting for it after growthdot.com decided to charge people for a dark theme.
I'm also using the Dark Reader extension and it is okay. The dark theme by growthdot.com looked much better.
Let's see how long are we going to wait to get a native dark theme from Zendesk!
This was posted for nothing then. They didn't even bother to come back to us.
New customer just going live - no dark mode is a dissatisfier for the team. Third party browser integrations are not an option - the team is diversified across various OSs and browsers. There are also different skill levels across the team - managing extensions for some would require additional support.
This needs to be a native feature.
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