Zendesk help Support Support advice and troubleshooting Account settings of the ticketing system Is there a dark mode for Zendesk Support? Joseph Edited January 17, 2023 21:57 Zendesk Digital Resources Team Question Is there a dark mode for Zendesk Support? Answer No, there is no native option for dark mode in Support. However, there are third-party extensions available for Google Chrome and Mozilla Firefox. Return to top 56 Comments Sort by Date Votes Juan March 30, 2022 02:44 Wished this was something Zendesk supported in a native way. Jordan Randolph June 09, 2022 20:07 This is an accessibility feature that should not be passed on to another service. I believe this is your responsibility to provide, especially now that this software is charging a subscription. (With incorrect spelling) Asking people to use a random extension for their work is a security risk. You guys can do better. Austin Glass June 09, 2022 18:44 Edited @..., as of today, the "alternatives" you are providing require a monthly subscription to use. Cliff Davis June 09, 2022 18:12 I'm seeing the same thing as everyone else. The dark mode Chrome extension began asking to "Sing in with Google". The misspelling alone has me concerned about using this plugin. Again, Zendesk has left core functionality to a third party and now it doesn't work. The same thing happened with a refresh plugin. It's time to switch to Freshdesk. E. Sandman May 13, 2022 14:23 I second that. Dark Mode is so much easier on my eyes. Peter J June 10, 2022 05:55 Please, please, please add Dark Mode as an option to this wonderful app. My eyes will forever be grateful. Gareth Evans June 09, 2022 23:45 Edited Echoing the comments above. It's surprising to see Zendesk, a company with over 5k employees that all use a web browser all day long, overlook basic accessibility functionality such as this. Not to mention pointing paying customers towards untrustworthy third-party browser plugins that default to having full access to all pages that you browse. The benefits of Dark Mode are numerous: accessibility, style, visual hierarchy... the list goes on. Here's a few links on the topic: - E-commerce dark mode case study. Turn the lights off and enjoy the… | by Manuj Gosain | Bootcamp (uxdesign.cc) - Dark Side of UI. Benefits of Dark Background (tubikstudio.com) To me the question is "how is it that there isn't a native dark mode for Zendesk?" and right now it feels like it's been wilfully ignored. 이지훈 June 10, 2022 07:32 Our agents are losing sight. Please add dark mode soon. Lizyer Maxim June 10, 2022 08:24 Chrome dark mode no longer works. We get constant updates that we do not ask for. At least add dark mode. This is TOO BRIGHT! Permanently deleted user June 10, 2022 06:48 [Gremlins-voice] BRIGHT LIGHT! BRIGHT LIGHT! Andrey Resler June 18, 2022 20:48 Edited Just adding my 2 cents. There's a reason why all big software products that were designed for prolonged use (IDE, graphical editors, operating systems (including mobile), e.t.c.) implement dark mode. ZenDesk Support is definitely designed for prolonged use -- many tech support people use it all day from 9 to 17. It's very unexpected and frankly surprising that dark theme hasn't been a priority for ZenDesk team for so many years. Walter Q June 10, 2022 13:34 I switched back to Dark Reader its not as clean as the zendesk extension but it does the job. I have some sites I don't want in dark mode, so I use the site list section on the plugin and add the ones I do want in dark mode to inverted list only. That way the ones I have native dark mode it doesn't mess with. Anastasia Kachanova April 03, 2023 15:45 +1 for dark mode ABOUD June 21, 2022 17:42 Will Martin I agree. It looks like Dark Reader is the best free alternative to Zendesk Dark Mode Theme by growthdot.com at the moment.Zendesk Dark Mode Theme by growthdot.com colors looked better, though. I hope Zendesk will add a dark mode similar to the Dark Mode theme by growthdot.com. It should've been done a long time ago. Will Martin June 21, 2022 17:31 Edited Hey all, while the Dark Reader extension formerly had issues with ZenDesk in the reply area, this seems to now be fixed. So now it works seamlessly with ZenDesk. I think it's the best Dark mode extension out there. Check it out: https://chrome.google.com/webstore/detail/dark-reader/eimadpbcbfnmbkopoojfekhnkhdbieeh For Firefox users: https://addons.mozilla.org/en-US/firefox/addon/darkreader/ Amy Lee June 15, 2022 16:14 Zendesk Product Manager Hi all, thank you for your feedback. We hear you! While I don't have any timeline to share on this at the moment, this has been a point of discussion for a while. I will come back with more information soon. Thanks again! Kyle Pinkley June 10, 2022 13:54 My eyes would thank you if you could add a native dark mode feature in Zendesk. Chetan Rawat March 26, 2023 10:40 Hey ZD team, my eyes are loosing sight. Pls add a Dark Mode. Would be forever grateful.Thanks Riccardo Marchesi July 07, 2022 15:26 We don't want to be redirected to another tool. We want a native solution! This is going on for years already! It's ridiculous for a company as big as Zendesk to treat UX like that! Jay Scott May 01, 2023 19:42 Really wish you could build this in. We do not wish to utilize 3rd party extensions. This functionality should be made available from Zendesk direct and not 3rd party vendors. Edwin Schukking June 10, 2022 15:39 In the meantime, would the below help you all out? (copied from https://www.pocket-lint.com/apps/news/google/149866-how-to-enable-dark-mode-for-google-chrome) How to force dark mode for Chrome web content Enter the following address in your URL bar: chrome://flags/#enable-force-dark This will bring up a hidden Chrome settings menu and the Force Dark Mode option. Go the drop-down menu next to Force Dark Mode and select Enabled. At the bottom, hit the Relaunch button to restart your browser. Note: In Step 3 above, you'll see several options in the drop-down menu; they all work similarly, simply switching up the colour models available. You can test them all if you want. It boils down to your personal preference. Trey Blancher June 24, 2023 21:41 The lack of a native dark mode theme for Zendesk almost caused real problems for me today. I didn't realize I was posting in an internal note, due to Dark Reader's color inversion making the yellow background of the input box invisible. Luckily it was meant to be a public reply, so when the end user didn't respond for over an hour I reviewed the ticket and saw what I had done. Copying and pasting my intended response was not a problem. But what if it had been the other way around? An internal note accidentally being posted as a public reply? Zendesk does not appear to give the option to retract public replies. If Zendesk had a proper dark mode theme (that I could then disable Dark Reader on our Zendesk portal), I wouldn't have made such a mistake. Jennifer Vargas August 07, 2023 15:14 Zendesk Product Manager Hi Aboud, Thanks for bringing this issue to Tom's attention, and for your patience. We have, indeed, been working toward dark mode over the last few years. Behind the scenes, we've been modernizing the front end platform through Agent Workspace to enable us to be able to support dark mode. Thanks to some dedicated work in the last 18mo, it is approaching a point where we may (finally) be able to introduce dark mode in some areas of the product. The team is currently evaluating which parts of the product might be ready, and what the user experience might be like. We hope to have an update on that in the coming weeks. If a beta does become available, I'll be sure to post it here for anyone who would like to provide feedback or test the experience. In the meantime, if anyone would like to provide direct input and feedback into the possible approaches we're evaluating, please let me know and I'll be happy to connect you with the working team. Gareth Evans June 21, 2022 00:13 Andrey Resler couldn't agree more. Will Martin see Amy Lee's comments above. Adam Adam June 10, 2022 18:18 The Chrome extension you list now charges $2/mo per user. ABOUD July 04, 2023 15:56 I just contacted Zendesk's CEO on LinkedIn and sent him a link to this thread. Not sure if this would help, but hopefully, it will. Harper Dane June 30, 2023 13:52 Just here to add my +1 to all the folks asking for a native dark mode. For folks who suffer from vertigo and extreme light sensitivity, this isn't just a "nice to have" — it's a health and accessibility issue. I hope Zendesk considers adding dark mode support soon! ABOUD March 14, 2023 20:56 I can't believe that a company like Zendesk still hasn't implemented a dark theme even after seeing how many people are waiting for it after growthdot.com decided to charge people for a dark theme.I'm also using the Dark Reader extension and it is okay. The dark theme by growthdot.com looked much better.Let's see how long are we going to wait to get a native dark theme from Zendesk! Lizyer Maxim September 06, 2022 16:14 This was posted for nothing then. They didn't even bother to come back to us. William Szewc November 11, 2022 15:23 New customer just going live - no dark mode is a dissatisfier for the team. Third party browser integrations are not an option - the team is diversified across various OSs and browsers. There are also different skill levels across the team - managing extensions for some would require additional support. This needs to be a native feature. Next › Last » Please sign in to leave a comment.