Question
Is there a dark mode for Zendesk Support?
Answer
No, there is no native option for dark mode in Support. However, there are third-party extensions available for Google Chrome and Mozilla Firefox.
Is there a dark mode for Zendesk Support?
No, there is no native option for dark mode in Support. However, there are third-party extensions available for Google Chrome and Mozilla Firefox.
56 Comments
Hi Aboud,
Thanks for bringing this issue to Tom's attention, and for your patience. We have, indeed, been working toward dark mode over the last few years. Behind the scenes, we've been modernizing the front end platform through Agent Workspace to enable us to be able to support dark mode. Thanks to some dedicated work in the last 18mo, it is approaching a point where we may (finally) be able to introduce dark mode in some areas of the product. The team is currently evaluating which parts of the product might be ready, and what the user experience might be like. We hope to have an update on that in the coming weeks. If a beta does become available, I'll be sure to post it here for anyone who would like to provide feedback or test the experience. In the meantime, if anyone would like to provide direct input and feedback into the possible approaches we're evaluating, please let me know and I'll be happy to connect you with the working team.
+1
I would love to see it too. Currently there are workarounds with 3-rd party add-ons, however they do not suffice and even sometimes instead of making it more convenient, it becomes more problematic due to color inversion, color locked text fields which become invisible etc.
There was a complete overhaul of the Zendesk UI... And there is STILL no dark mode option? Are you serious? Come on. It's almost 2023. I have to stare into this glare eight hours a day.
Agreed: Dark mode must be a native feature.
From my perspective, it seems that the effort required to implement Dark Mode has been deemed (by Zendesk product team) not worth the ROI. A more direct correlation between dark mode and lost revenue would change this perception.
There is a larger industry push towards accessible interfaces, intended to provide users with different types of disabilities access to the web. https://wcag.com/resource/what-is-wcag/
Zendesk themselves have acknowledged this push: https://www.zendesk.com/company/agreements-and-terms/accessibility/
Note there that the reports they provide are from 2019. A TLDR is that most Zendesk products have partial support (at best AA rather than the full AAA) for the WCAG 2.0 standard. In the three years since those reports, WCAG 2.1 is the new standard.
WCAG 2.1 support isn’t a legal standard: however, we are beginning to see mandates at the US state level (Colorado for example). This means that if a product does not support WCAG 2.1, the state will not allow its use. Therefore, Zendesk (and any other web application vendor) is now seeing pressure to implement the standard or face lost revenue.
My theory is that the scope of work involved in adding Dark Mode to Zendesk is a (small) subset of the work required to implement WCAG 2.1 support. Therefore, once we see improvement in accessibility design in Zendesk we will eventually see native Dark Mode implemented.
Just here to add my +1 to all the folks asking for a native dark mode. For folks who suffer from vertigo and extreme light sensitivity, this isn't just a "nice to have" — it's a health and accessibility issue. I hope Zendesk considers adding dark mode support soon!
Hi @...,
I used to use the Chrome extension you mentioned until they started asking for $2/m. This is a must-have feature for all your customers. I'm really having a hard time now working on your platform. We all want the dark mode to be available as an option, and you should support that.
Almost everything now has a dark mode option, and it's for a reason. Please deliver this request to whoever can make a decision at Zendesk to make it happen.
Thanks.
We haven't heard any update from Zendesk's Product managers since June 15.
Any progress on this? it's been months...
+1 for the native dark mode support. It would be great if it applied the dark theme based on whether the browser or system is in dark mode.
Maybe the community can come up with a custom Midnight Lizard scheme in the mean time.
Actually, I have to follow back up on my last comment I just made. I was using ZD dark mode theme add on in chrome. As most of you know they now charge for a monthly fee...which is ridiculous (at least it feels like) so I turned that off. However it looks like "Dark Reader" the Chrome extension works for ZD as well as other apps (G-suite apps included. Everyone try it out and see how it works.
Andrew S whoa, thanks for the heads up - this is a decent alternative. For those curious: Midnight Lizard - color schemes for all websites (midnight-lizard.org) The default version actually works quite well:
Edwin Schukking
Thanks for that tip. This forces dark mode on Zen Desk. Time will tell if I can keep this setting active as it makes all pages dark which may or may not work well for other sites.
+1 for dark mode
From what I can see, @... is no longer active on the Zendesk community so it could be that he's no longer with the organization. I'm wondering how we can get this issue escalated within the organization.
Paging @... Adrian McDermott & Toke Nygaard, please help us!
I just need to put the color list for dark mode into the css of the Copenhagen theme using "prefers-color-scheme: dark". Will this take a long time?
Adding another data point to this thread, but not holding my breath that ZenDesk will incorporate native dark mode. This is a very basic accessibility feature. As someone who suffers from corneal erosion events that are rather painful with one of the side effects being photophobia -- and yet I still have to perform my day-job as a support tech via ZenDesk -- this takes what could be a 4/5 star rating for ZenDesk down to a 2 or less. I spend my 45-hour work week in this product that we pay extensively for, and for it not to have such a basic accessibility feature as dark mode is superbly narrow-minded. Please do some basic research and understand the need for dark mode, and then implement it.
Same! ZD, you have a great product as far as I can tell with using it for 3 months. Would love it if you could either adapt or allow Windows themes, or Chromes to take over your overlays. Looking at your AI for long periods of time with the whitewash LOUD bright white built in is obnoxious and so Windows XP. Please help your customers out.
I'd love a native solution too!
Proud of Growthdot taking advantage of what's a missing feature to me, but I'm not willing to pay $2 out of pocket per user to have a "dark mode." Midnight Lizard and Dark Reader are on par, but I like some of the small differences from Midnight Lizard.
Alternatives that support native dark mode makes Zendesk UI look outdated... some years ago Zendesk was top notch in UI, hoped you guys refocused on this.
+1 This should a basic feature.
Hi Jennifer Vargas,
I sincerely appreciate the update. I'll be among the first to try the beta when it becomes available.
Thanks.
Unfortunately, Zendesk recently reaffirmed there are no plans on their side to develop a dark mode, and to refer to a closed, 2020 feature request that is marked "not planned" encouraging people to upvote it if they want it. You can see the comment directly in this also closed thread that cannot be replied to: https://support.zendesk.com/hc/en-us/community/posts/4409217586714-dark-theme
Thanks @...!
This is very important for many people and I'm pretty sure it's going to be easy for your team to do it.
Thanks @...! It's good to be heard. We'll put down our pitchforks, I swear...
We have a few technical prerequisites we'll have to tackle before we can get to this. We should be able to have a better idea of the timeline in a quarter or two. In the meantime, browser extensions are the way to go. Thank you!
Please sign in to leave a comment.