How do I use @mentions in Zendesk Gather?

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6 Comments

  • Dave Dyson
    Zendesk Community Manager

    Hi Daniela,

    As far as I know the rules are applied consistently, but if you see something amiss, I'd suggest contacting our support team so they can help you troubleshoot: Contacting Zendesk Customer Support

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  • Daniela Maskova

    Hi All,

    is the rule for comments/posts applied consistently or has anyone noticed any exceptions? 

    We are just about to start utilizing Gather Legacy and the @mention functionality seems a bit random. It gets resolved if the person I couldn't find posts on the board but that still doesn't explain some of the people I was able to @mention as well as those I couldn't.

    Have the fix, so not a big deal - am just curious. Thank you!

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  • Nicole Saunders
    Zendesk Community Manager

    Hi Carrie, 

    @ mentions are tied to Help Center accounts, so you would have to mention individuals. 

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  • Nicole Saunders
    Zendesk Community Manager

    Hi Carrie - 

    Our official intake for feature requests is in the community; product managers aren't subscribed to the articles in the knowledge base (which is where this is.). Here's information on how to write an effective feedback post, and you'll want to post it to the topic Feedback - Community Forums (Gather)

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  • Carrie Adkisson

    Is it possible to @mention a specified group instead of an individual? For example, if I wanted to make sure the whole agent team sees a specific post? Or do I have to @mention each individual?

    Thank you!

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  • Carrie Adkisson

    Thank you Nicole, this would be a great feature, as we are trying to reduce all the group emails with these posts. 

    Thank you for considering this feature request

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