Installing and using the Tag Locker app

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  • Sadie

    Hello!  Is there any way to get this app to show in the sidebar on the left instead of behind the "Apps" button on the right side of a support ticket?

  • Nara S.
    Hi Sadie, at this time it is not possible to move Apps into the left sidebar in Support when viewing a ticket.
  • Sadie

    Thanks so much for the quick answer!

  • Michael Custer

    I have a problem that whenever I input any information into the Tags available by group section, the app breaks... none of the tags become available.  I can add tags to Agents section, and admin section, but nothing to the group section(s).  I have reviewed the formatting and I am inputting it exactly as stated. 

    I have tested thoroughly.  I honestly can't see what I could be doing wrong.  

    Any thoughts or advice?


  • Rosie Balagbis
    Zendesk Customer Care
    Hi Michael,
    Sorry to hear about this trouble. I'll go ahead and create a separate ticket on your behalf so that we can further discuss and troubleshoot this issue you posted.

    You may expect an email shortly with the ticket information.

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