Why are my Explore reports cut off or missing at the bottom of my exported or scheduled dashboard PDF's and images?

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  • Abed Islam

    If your dashboard/tab exceeds 20,000px height, your PDF (probably image, too) export will have all its widgets' aspect ratios skewed to fit 20,000. So if it's a 30,000px height dashboard, the PDF will be shrunken down to 20k px and the ratios will go from 1:1 to like 2:3 or something to that effect.

    This is a hard-coded limitation that has not been documented yet. So if like me you're wondering why your exports, downloaded, scheduled, or otherwise, are looking so bizarre, and your heights are over 20k, then split your content across multiple tabs.

    Hit the tab dropdown, clone the tab into the same dashboard without cloning the queries or datasets. For editing en masse, I zoom out all the way so the dashboard is shrunken as much as possible, on Tab 1 - select the content passed 20k px, delete them. On Tab 2 do the same for the content above 20k px. Then manually move things up in Tab 2 and adjust the heights of both tabs.

    Hope that helps.

  • Niina Tuominen

    I have a scheduled pdf. dashboard which is sent to customer once a month and includes details about all the tickets row by row they have been sending us during the past month. If there is more tickets than can fit to the report screen on the dashboard, explore will cut out the end of the ticket list. Is there anyway I can automatize the report screen to be bigger based on the amount of data shown there? As it is pre-scheduled dashboard, there is no point of us going to the dashboard each month and check whether the data fits to the report screen.


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