How can I reduce the number of chats missed by my agents?

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2 Comments

  • CJ

    What is the prebuilt "Chat rescuer"  trigger? I've never heard of this, and I don't see it in my account. 

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  • Aimee Spanier
    Zendesk Documentation Team

    Hi, CJ. If you created your account after February1, 2021 you won't see most of the default triggers listed in About the Chat default triggers (including Chat rescuer) unless you manually enable live chat. Instead, you'll see three default triggers that work with messaging functionality.

    If your account is older than that, or if you have enabled live chat and still don't see the Chat rescuer trigger, you may want to file a ticket with our support team.

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