Can multiple end users use the same email address in my Zendesk account?
No, each user in the account must have a unique email address. Attempting to create a user with an email address that is already in use end in the below error message:
Error saving user: Email: [email address] is already being used by another user
Consider merging and deleting duplicate user accounts as described in these articles:
Hey, our problem is, we have 2 brands, and the 2 brands share some customers/end users. We would like to import them in Zendesk, under the different brands and external ID's, but same emails. How could we do this?
The email address is the primary identifier for users in Zendesk, so the system will not allow you to have two users that share the same email address. This is a hard coded rule for which there is no work around unfortunately. Once the user is created they will be able to submit tickets for any of your brands.
Please let us know if you have any further questions or concerns!
Tq ben🤗🙏for guide me introtion
Thank you Ben!
I would like to follow-up here as why we can't use a shared email address for members within group?
We have scenario where we have to send custom notification to group upon ticket creation and all the members shares same email domain.
As Ben has mentioned above, the system does not allow having two or more users share the same email address. There is no workaround for this.
What I can suggest is to use the Notify group action in a trigger where all members of a group will be notified upon ticket creation.
Below is an example trigger for this:
Hope this helps! :)
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