Groups are collections of your team members. All agents must be assigned to at least one group. The Groups page in Zendesk Admin Center provides a focused place to see, create, and manage all of your groups.
The following topics are covered in this article:
Accessing the Groups admin page
The Groups page is in Zendesk Admin Center.
To open the groups page
- In Admin Center, click
People in the sidebar, then select Team > Groups.
About the Groups page
The Groups page provides a list of all of your groups. From here, you can create new groups, manage existing groups, and set a default group for your account.
Using the Groups page
The following articles explain how to use the Groups page to manage groups for your
team:
4 Comments
Hello! Is it possible to add a filter by custom groups in a dashboard? For example I have a separate group for all agents of our outsourcing partner and I want create a separate dashboard for them so that they can see their stats but not stats of other custom groups. thanks
If we are building out our Organizations groups, can we just allow groups to see only what that group has assigned to it. For instance we want the default group to be the catch all but assign tickets to groups based on their roles. IE website support not seeing customer return's tickets, and subsequently base the reporting off the individual groups?
Hi, the first section on how to access the groups page is incorrect. The instructions say:
To open the groups page
But this brings you to the team members page. I beleive the instructions should say:
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