Configuring and deploying live chat

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6 Comments

  • Raflie Zainuddin

    Both links are sending me to the same page. Please fix this. Thanks

    3
  • Travis

    Both links still aren't working. Can someone get them updated to link to the correct pages, please?

    3
  • Rina

    Links do not work, and take me back to this landing page. Please update as other requesters have asked.

    0
  • Aimee Spanier
    Zendesk Documentation Team
    Hi, all. So sorry for the delay. The links should work now. Thanks for your patience!
    0
  • Stephen Belleau
    Community Moderator

    Tina Gardner Nothing stands out to me. How are you handling the condition to suppress for only certain clients? What's happening that isn't working as intended? Is it suppressing for all? Not suppressing for all? Some other behavior?

    0
  • Tushar kalra

    Hi, 

     

    I made a trial account with zendesk to try out integrating the chatbot features. 

    I made a channel and provided the necessary configurations to have the chatbot started. I am trying to use the advanced features to customize the chatbot like color and position. 

    Customizations are not getting reflected in the chatbot. 

    below is the sample html page i am trying to integrate. However my changes are not getting reflected in the app. Can you please point out whether i am missing anything. 

    <!DOCTYPE html>
    <html lang="en">

    <head>
        <title>Hello, World!</title>
    </head>

    <body>
        <p>Hello, World!</p>

        
        <script type="text/javascript">
      window.zESettings = {
        webWidget: {
          color: { theme: '#2ced13' }
        }
      };
    </script>
        <script id="ze-snippet" src="https://static.zdassets.com/ekr/snippet.js?key=ab015c3b-d202-4be1-b307-384162b585a7">
        </script>
            
        <script type="text/javascript">
      window.zESettings = {
        webWidget: {
          position: { horizontal: 'right', vertical: 'top' }
        }
      };
    </script>

        
        <!-- End of Zendesk Widget script -->
    </body>

    </html>

     

    I am 

    0

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