Configuring and deploying live chat

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  • Raflie Zainuddin

    Both links are sending me to the same page. Please fix this. Thanks

  • Travis

    Both links still aren't working. Can someone get them updated to link to the correct pages, please?

  • Rina

    Links do not work, and take me back to this landing page. Please update as other requesters have asked.

  • Aimee Spanier
    Zendesk Documentation Team
    Hi, all. So sorry for the delay. The links should work now. Thanks for your patience!
  • Tina Gardner


    We are currently using Support + Chat.  I am needing assistance with setting up the web widget for Chat to be visible for one client and suppress for all other clients in our application. The script provided is not working as intended.  Any assistance is greatly appreciated. Thank you!

    indow.zESettings = {
    webWidget: {
    color: {
    theme: '#1d354d',
    launcher: '#1d354d', // This will also update the badge
    launcherText: '#FFFFFF',
    button: '##38608f',
    resultLists: '#691840',
    header: '#1d354d',
    articleLinks: '#38608f'
    helpCenter: {
    title: {
    'en-US': 'Search help center',
    '*': 'Search for help'
    chat: {
    suppress: true
    contactForm: {
    title: {
    'en-US': 'Submit a ticket',
    '*': 'Contact us'
    launcher: {
    label: {
    'en-US': 'Support',
    '*': 'Get help'

  • Stephen Belleau
    Community Moderator

    Tina Gardner Nothing stands out to me. How are you handling the condition to suppress for only certain clients? What's happening that isn't working as intended? Is it suppressing for all? Not suppressing for all? Some other behavior?


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