Flagging articles with the Knowledge Capture app

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3 Comments

  • Justin Near

    With the new pop-out sidebar view in Zendesk Support, I'm not seeing the option to flag articles. Is this the case?

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  • Joyce

    Hi @...,

    The Knowledge app in the sidebar menu is for searching, linking, and quoting content in tickets. For flagging articles, this is still being done using the Knowledge Capture app.

    I found this comment from one of our Product Managers stating that eventually, the new Knowledge app will fully replace the Knowledge Capture App.

    Hope this helps!

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  • Justin Near

    Ah, I see - I didn't realize they were two separate apps. Thanks!

    0

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