Installing Zendesk Chat for Salesforce

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  • laura oribe

    Hello, we are trying to configure the integration configuration between zendesk and salesforce, but once the accounts are connected, we do not see the option anywhere in the link that you comment to create the case.

  • Wilfred Kaw

    @Maria Laura Oribe
    I'm afraid this feature is limited to customers on a Phase 0 or 1 account (Stand alone Chat) or at a minimum of a Team level for our Chat product. Hope that helps clarify this one!

    Zendesk Support | Wilfred Kaw | Customer Advocate - Technical Support Engineer - APAC

  • Beatriz Abud

    Hi! None of the images in the article are loading for me, can I get some help with this? Thanks!!

  • Brett Bowser
    Zendesk Community Manager

    Hey Beatriz,

    Thanks for the heads up! I'm going to share this with our documentation team so they can update this article with the images.

    Appreciate you bringing this to our attention!


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