Sell helps you gauge whether you are actually interacting with the recipients of the email messages that you send from Sell. By clicking Viewed, you can see if the automatically tracked email messages have been opened.
To view whether emails have been opened
- On the Sell sidebar, click Leads, Contacts, or Deals.
- Click the lead, contact, or deal that you want to monitor.
- On the Activity feed tab, you can see if the emails you sent have the Viewed (
) icon next to them. The number indicates how many times your email message has been opened.
Viewed numbers can sometimes distort depending on the email provider or web browser. This could be due to a spam filter clicking your links or emails; the web browser not tracking new openings of the same URL; browser extensions and plugins creating a conflict and distorting the viewed numbers; or the recipient's email client blocking images (in which case tracking cannot detect if the recipient opened the email or not).
