Exporting a smart list

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  • Dan Livingston

    Why are the first and last names concatenated in the smart list CSV export? This creates a tremendous amount of extra work to separate the first and last names after the export. I literally cannot think of a single instance where I would want the first and last names concatenated, rather than in their own separate columns.

  • Dane
    Zendesk Engineering
    I understand how practical it can be if the exported data is not concatenated. I'll mark this as a feedback so that it can be reviewed. I'd recommend creating a Community post separately for that with your use case to help get more visibility and votes on the idea. Then, others can share their use cases to further drive demand for that feature. 
  • Brett Farley

    I am trying to export a smartlist, but don't have the export option on the options dropdown. What do I do?

  • Christine
    Zendesk Engineering
    Hi Brett, Smart list exports are not available on the Team Plan. Kindly reach out to your Zendesk Sell Admin to verify your subscription.
  • Rodger Bradford

    Dan Livingston Dane

    I have the same issue.  It seems absurd that we enter the first and last names in separate fields yet we cannot extract that data in a Smartlist.  Apparently the only solution is to export the entire database in SETTINGS>EXPORT>EXPORT.  Which this is not convenient either as I have manipulate the data to separate my data from my coworkers. 

    Zendesk, please add the ability to export First and Last names as separate fields in Smartlist.  Thanks!



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