Managing article verification rules

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9 Comments

  • Melissa Lucore

    Are there any plans to offer more specific frequencies for the verification rules to fire on? For example, if we have a release on 6/1, it would be helpful to trigger verification rules based on that date to ensure documentation is updated per that release. Also, any plan to increase frequency to longer than 12 months? A longer max timeframe would be helpful for some of our articles. 

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  • Catherine Michalak
    Community Moderator

    Hi there, 

    Is it normal that even though all verification rules have been deleted we still continuously receive notifications for all articles that are in "Need verification" state. And is there a way we can put a stop to that?

    Thanks

    Catherine

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  • Josh
    Zendesk Customer Care

    Hi Catherine,

    Thank you for messaging us.

    If the verification rules are already deleted which is good to stop this, it's also possible that there are pending verification which is why notifications are still getting created.

    I would suggest checking this article for more information.

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  • James

    Hi Zendesk team,

    Is there a plan to have a way to target who receives the reminders for verification?  For example, if we have a section for technical issues that are edited by one group of agents versus a section that may be more account-related managed by a different team.  It would be ideal to be able to set a group or list of agents to get the messages instead of sending them to all of our agents.

    Best regards,

    Mike

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  • Chris Green

    Is there a way to exclude articles from from 'verification'? We have a Group that is the owner of a handful of articles, and the entire Zendesk group gets notified to verify articles and we'd ideally like to turn off the notifications for these articles if possible.

    Thanks,

    Chris

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  • Charles Gresula
    Zendesk Customer Care

    Hi Chris Green,

    You can use the filter to determine the group of articles affected by your article verification rule.

    Example, I only want the article verification rule to apply on articles I own so, on the Owner filter, I selected myself. You can add multiple filters to make sure that the article verification aligns with your workflow.

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  • Jennifer Lee

    How do I exclude a set of our articles from the verification process altogether? This particular type of article never needs to be verified.

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  • Jupete Manitas
    Zendesk Customer Care

    Hi Jennifer, thanks for writing in! There is no way at the moment to exclude a set of our articles from the verification process altogether. Alternatively, you may want to create multiple verification rules with different filters and that will give somehow filter out articles that need verified or exclude from the verification. Otherwise, please let us know and we will check it out for you. 

    Thank you!

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  • Emily Riccardi

    Hi! I'm stilling learning my way around this and trying to figure out the best combination of rules to ensure we're reviewing higher-priority articles more frequently while others are reviewed maybe once a year (and also not bombard my team and our stakeholders with notifications at once).

    One thing I am noticing is when I set a filter and review the list of articles that fit that filter, it includes articles that have been archived. Is there no way to exclude these other than to fully delete them? Appreciate any advice!

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