About the Zendesk Community Moderator Program

What is a Community Moderator?

Community Moderators are super-users of the Zendesk family of products that use their real-world Zendesk experience to help other members of our community succeed. They all use Zendesk in their professional lives, as Admins, developers, Zendesk Partners, or consultants. 

What do Community Moderators do? 

They volunteer their time to answer questions in our community, share valuable tips and skills, and help other users. They do this by participating in community conversations on a daily basis, as well as contributing to special events such as our Q&A-style conversations. 

Moderators also keep an eye on things, and help keep the community running smoothly. They help us to remove spam posts, flag things that need attention from the Zendesk Community Managers, and give us valuable feedback to help shape the Zendesk Community Experience. 

Who can be a Community Moderator? 

What we look for are individuals with experience using Zendesk products and tools - bonus points if you have expertise in a particular area of the product. Moderators answer questions in writing, so good writing skills, be oriented to problem solving, empathetic, friendly, and helpful.

While most of our users' questions are in English, we're always looking for more help to support our global audience. 

Why should I join the Community Moderator program?

Community Moderators receive some unique and valuable perks for being a part of the program, including:

• Recognition as a Moderator in the community
• Exclusive Moderator swag
• Private Moderator Slack channel for connecting with fellow Moderators and the Zendesk Community Team
• Sponsored Zendesk testing account for work as a Moderator

And more!

We're always on the lookout for new Moderators to join the team! If you're interested in becoming a Community Moderator or know of someone in the community who would be a great Moderator, you can apply here: Community Moderator Application

Meet our Community Moderators!

Samuel Mosher Moderator since: March 28, 2022 Job title: Zendesk Administrator Areas of expertise: Support and Guide, primarily, with a focus on business rules and ticket forms (Support) and KCS (Guide).	Carsten Falborg Moderator since: Oct. 7, 2016 Job title: Zendesk Partner Areas of expertise: Apps/Integrations and API	Daniel Cooper Moderator since: May 8, 2017 Job title: Support Systems Analyst Areas of expertise: Insights, setup & workflow, and knowledge capture
Graeme Carmichael Moderator since: Mar 11, 2014 Job title: Financial Accountant Areas of expertise: Insights and setup & workflows	Heather R Moderator since: Sep. 12, 2017 Job title: Zendesk/Jira Administrator Areas of expertise: Business rules, setup & workflows, Chat, and Talk	Dean Kongslie Moderator since: March 28, 2022 Job title: Zendesk Administrator Areas of expertise: Macros, Triggers, Automations, Admin Settings, Platform Onboarding, General Best Practices
Kay Heunen Moderator since: Sep. 17, 2019 Job title: CTO Areas of expertise: Insights, business rules, Guide customization, apps/integrations, API, multibrand, setup & workflows, Chat, Talk, knowledge capture, web widget, answer bot, Explore, and Sunshine	Jacob J Christensen Moderator since: Jan. 24, 2017 Job title: Project Consultant Areas of expertise: Insights, business rules, Guide customizations, multibrand, setup & workflow, web widget, and Chat	Louis Borocki Moderator since: March 28, 2022 Job title: Change Management Coordinator Areas of expertise: Business rules, ticket forms and fields
Pedro Rodrigues Moderator since: Aug. 12, 2019 Job title: Zendesk Expert Areas of expertise: Business rules, setup & workflow, knowledge capture, and multibrand	Sebastiaan Wijchers Moderator since: Mar. 19, 2019 Job title: Chief Technology Officer Areas of expertise: Talk and development	Trapta Singh Moderator since: Sep. 28, 2017 Job title: Web Developer Areas of expertise: Guide customization and setup & workflow
Santiago Gandolfo Moderator since: March 28, 2022 Job title: Operations Engineer/Python Developer Areas of expertise: Webhooks and Triggers	Chandra Robrock Moderator since: August 25, 2020 Job title: Support Specialist Lead Areas of expertise: Business rules, setup & workflows, and Explore.	Shmuel Holzman Moderator since: January 9, 2023 Job title: CX Ops Lead Areas of expertise: Agent Workspace, Business Rules, multibrand, and setup & workflows.
Vladan Jovic Moderator since: April 24, 2017 Job title: Freelancer, 100% addicted to Zendesk   Areas of expertise: Guide customization	Ahmed Zaid Moderator since: January 9th, 2023 Job title: Zendesk Consultant Areas of expertise: Business Rules, Apps and Integrations, API, setup & workflows, and Sunshine.	Dan Ross Moderator since: Oct. 3, 2018 Job title: Zendesk Administrator Areas of expertise: Insights and Guide customizations
Ifra Saqlain Moderator since: Nov. 7, 2019 Job title: Software Developer Areas of expertise: Guide customization and API	Brandon Tidd  Moderator since: Dec. 12, 2019 Job title: Manager Areas of expertise: Setup & Workflows, Insights, Explore, business rules, multibrand, and Talk	Andreas Schuster Moderator since: Jan. 7, 2020 Job title: Head of Customer Success Areas of expertise: Insights, business rules, apps & integrations, API, and setup & workflows
Chris Stock Moderator since: Jan. 7, 2020 Job title: Senior Application Support Technician Areas of expertise: Insights, business rules, Guide customization, apps & integrations, multibrand, setup & workflows, and Explore	Pulkit Pandey Moderator since: Feb. 18, 2020 Job title: Software Developer Areas of expertise: Guide customization, apps & integrations, multibrand, and setup & workflows	Marie-Cathrine Sørensen Moderator since: Feb. 18, 2020 Job title: Business Intelligence Specialist & Junior Developer Areas of expertise: Guide customization, apps & integrations, API, and Explore
Stephen Belleau Moderator since: March 28, 2022 Job title: Zendesk Administrator Areas of expertise: Business rules, Explore, customer service, agent experience