Updating team member (user) profiles in Zendesk Admin Center

This topic describes how to use Zendesk Admin Center to view and update a team member's user profile or reset a team member's password. A team member is anyone you add to a Zendesk account who is not an end user. For example, in Support, a staff member can be an account owner, an administrator, an agent, a light agent, or a user with a custom role (for Enterprise and Enterprise Plus accounts). Team members are sometimes called staff members.

This article includes the following sections:

• Editing a team member profile
• Resetting a team member's password

Related articles

• Setting roles and access in Zendesk Admin Center

Editing a team member profile

The Zendesk Admin Center provides a central location for setting a team member’s user profile information across multiple Zendesk products. This section describes how to update profile information. To update a team member's roles and product access, see Setting roles and access in Zendesk Admin Center.

To update a team member's name or email

1. In any product, locate the Edit page for a team member. For example:

   In Admin Center, click the People icon () in the sidebar, then select Team > Team members. Then locate the team member, click edit, and then click Manage in Admin Center.

   In Chat, open the Edit Agent page, then click the Edit Profile button.

   The agent’s profile in Admin Center opens in a new tab.

   

2. Make sure the Account tab is selected.
3. Update the information as needed, including Name and Email address.
4. Click Save, then close the profile tab.

Resetting a team member's password

The Zendesk Admin Center provides a single location for resetting a team member’s password across products.

To reset a team member's password

1. In any product, locate the Edit page for a team member. For example:

   In Admin Center, click the People icon () in the sidebar, then select Team > Team members. Then locate the team member, click edit, and then click Manage in Admin Center.

   In Chat, open the Edit Agent page, then click the Edit Profile button.

   The team member's Admin Center profile opens in a new tab.
2. Make sure the Account tab is selected.
3. Click the Reset Password button. An email is sent to the team member with instructions for resetting their password.
4. Close the profile tab.