Accessing and using the team list (preview)

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  • Celso Rodrigo

    Not bad, but still a couple of things missing!! 
    We need access to additional fields in this list, eg: Tags and Groups


  • Kieran Tully

    Exports would be good

  • Reviewer

    Are their plans to make this accessible via API? This would allow us to query and email results to finance, accounting, and operations for license management activities. 

    Use Case:

    1. Let ops know there are licenses to free up due to lack of usage

    2. Let analyst know if new licenses are required

    3. Let finance know if allocations are growing or staying inline with contracts


  • Pedro Rodrigues
    Community Moderator

    This team list page is turning out really well! Adding to the previous suggestions, it would also be great to have the ability:

    • To exclude in filters (e.g. search all agents except those with a specific custom role)
    • To then bulk update roles and accesses (that would be the 'cherry on top') :-)


  • Lila Kingsley


    Just checked out the page--nice work! 

    I'd like to make a suggestion to make it easier to see how may seats are occupied. 

    Current user page says "X of X seats used" at the top. Nice and easy.

    The new page count is for ALL agent users, including light agent who don't occupy seats.

    So agent counts are higher on the new page vs the current page.  While you can filter to see ONLY the light agents and do the math, it would be more user friendly for admins to see seat capacity at a glance like we can today. 

  • 이지훈

    I think it's a great feature. But I want your team to go a little further.

    Currently, the team members page provides filtering, but there is no option to filter "suspended" values yet.
    We want to suspend an agent that has not logged in for 90 days. So we want to find agents that have not logged in for 90 days and whose suspend value is "false".

    I hope this filtering option is added soon.


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