Working with Satisfaction Prediction Scores

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2 Comments

  • Sharon Couto

    Not all tickets are displaying a satisfaction prediction score. Currently, there are no automations or triggers set up that could be interfering. What could be causing this?

    0
  • Dave Dyson
    Zendesk Community Manager

    Hi Sharon,

    As noted at the top of this article, we will be discontinuing the Satisfaction Prediction feature on September 30, 2021. This feature was launched in 2016, and no longer meets our reliability standards, so those issues may be what's causing the behavior you're seeing.

    You may be able to find some third-party solutions that can provide similar functionality by searching for "sentiment analysis" in our Apps Markeplace: Sentiment analysis

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