Creating and sending a Net Promoter Score℠ (NPS) survey to measure customer loyalty

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5 Comments

  • Ervin Balazon

    @... is this article still up-to-date? I cannot see where in Reporting I can create an NPS Survey. Is the NPS feature still available within Zendesk? For reference, please see the screenshot below.

     

    Thanks, 

    Ervin

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  • Jahn Jerenz Bronilla

    Hi Ervin Balazon - if your company is using NPS to measure the customer satisfaction, you can get the reporting in Explore. 

    1. Click the 4 tile icon (highlighted below) and look for Explore.

    2. Choose Explore

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  • Chloe Geissler

    Hi Ervin Balazon, To use the NPS reporting you will want to add it on to your accounts subscription as it is an add-on. Check it out here About Net Promoter Scores

     

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  • Josh Dronzek

    The UI for this doesn't really work anymore, it needs updated because things are overlapping and not working...

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  • Kate Ambash

    Did the NPS survey suddenly move out of the reporting tab? It's suddenly and randomly gone for me.  

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