New features for the Shopify integration: Phone number lookup and Refunds & Cancellations improvements

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  • Robert

    Hi guys! That's some exciting news! 

    Do you know if you intend to implement "Shopify triggers within Zendesk macros"?

    Like triggering the items within a given order or triggering the shipping address for instance, without copy pasting, just by triggering a macro?


  • Hubert C

    Hello Edwin!

    There are no plans to implement " Shopify triggers within Zendesk macros " functionality in the near future. Please feel free to reflect that on our product feedback page so our product team is aware of this for future product releases. I've seen instances where targets are used to notify an external system which you are welcome to explore. 


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