Tips to combat spam and protect your business

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  • Shawn

    We need to filter out incoming support tickets from legitimate email addresses that contain identified suspicious links. I tried using a customer Trigger on new tickets that contain the link in the Comment Text, but this isn't catching them. 

    Can you advise how to set a Trigger that targets tickets that contain specific URLs embedded in the content?


  • Amy Silcock

    Is it possible to use a regex to block certain e-mails from a domain? We're getting a lot of spam from We don't want to block all e-mails from but only those following a certain pattern. The pattern would be if there are only digits preceding the domain.

  • Marco
    Zendesk Customer Care
    Hi Amy, thanks for your comment here. This would not be an option at the moment, unfortunately. I would suggest posting this as a feature request for our product team to review and possibly be in the roadmap for future improvements. Cheers! 
  • Yasir Q

    Amy Silcock

    Hi Amy, 

    Were you able to deal with the spam issue? We are struggling with the same issue since April - we've enabled sign-in requirement before submitting a ticket but we're still getting spam from random

  • Ron McClung

    We are constantly getting thousands of emails from in the requester name.  How do I stop that!?

  • Cheeny Aban
    Zendesk Customer Care
    Hi Ron, 

    I can see that you already have an open ticket with us. Rest assured that we'll do our best to help you with your concern!

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