Viewing the HTML and original source for incoming tickets

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4 Comments

  • Raphaël Péguet

    Seems not working anymore (or bugging) for e-mails coming from a light agent and becoming "private notes" 

    0
  • Raphaël Péguet

    Corrected since (it was a short-time period bug)

    0
  • Dave Dyson
    Zendesk Community Manager
    Glad to hear it's working again, Raphael!
    0
  • Joe Faurote

    Was there a change made recently that strips HTML tags, specifically table formatting, from support tickets?  We use these heavily with our internal comments for example to send lookup tables automatically for warranty determination and over the last week they've disappeared and things look horrible now.

    0

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